Download IT Service Management - An Introduction based on ISO 20000 and ITIL V3 (English version) (ITSM Library), by Van Haren Publishing
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IT Service Management - An Introduction based on ISO 20000 and ITIL V3 (English version) (ITSM Library), by Van Haren Publishing
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In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. This Introduction to IT Service Management, published by itSMF-I, is based on the latest edition of the ITIL books Version 3 and is intended to serve as: A thorough and convenient introduction to the field of IT Service Management and a selection of the V3 core books in the IT Infrastructure Library (ITIL). A guide to the specific processes relating to ITIL V3 and Service Management practices in general. A guide to all the major frameworks found within this specific industry
- Sales Rank: #4098747 in Books
- Published on: 2007-05-23
- Original language: English
- Number of items: 1
- Dimensions: 1.20" h x 6.60" w x 9.30" l,
- Binding: Paperback
- 500 pages
Most helpful customer reviews
0 of 0 people found the following review helpful.
Another classic for the collection
By Roger Purdie
All Van Haren titles have an "easability" about them; that makes for informative reading.
The ITSM - an introduction based on ISO 20000 and ITIL v3 is another classic title that needs to be part of the professional library.
0 of 0 people found the following review helpful.
Go Go Go ISO 20000
By Gerard Blokdijk
Excellent book on ISO 20000 the IT Service Management standard based on ITIL. The details, clarity and practical application are highly recommended.
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